First impressions do last! How many times have you come across a signboard with a wrong spelling or a bad design and it makes you have second thoughts about the authenticity of a shop/ brand? It’s more common than you think. A well formatted package sent along with your company logo and contact details can make a huge difference over sending a clumsily put together package. We can even say that your logo is the face of your company and one look at it automatically garners a positive or negative impression in the mind of a consumer. So, what does your logo say about your company?Read more about how a good company logo  can make a positive impact on your business.

People generally think that customer satisfaction is to do with live customer interaction during an ongoing trip. However, it actually begins with the first contact. Every touch-point from then on contributes or takes away from your customer satisfaction. While reduced response time and sharing professional itineraries are a good place to start, it must be further compounded by quality follow-ups, personalization and how you handle requests. Even post a trip, your customer satisfaction continues in the form of how payments, invoices and closure is communicated with the customer

Picture this: After a long day you finally reach home, and suddenly realize that you forgot to send out a quotation or do a follow-up or even worse, get a fresh enquiry who now wants a quick response from you. What do you do? Gone are those days when customers would abide by office timings and wait for your availability. They will simply move on to the next available company and hope for the best. It is therefore become a necessity to be available, especially if your key customers are from different time-zones. It makes you imagine what it would be like if you could access all your work information anytime and from anywhere. Well technology makes this possible too. Keep reading below to know.

Travel companies are very open to using technology to allow travellers find them. So why be left out in using technology to help you serve these travellers in a more faster and efficient way? Use a travel management software that is easy to use and can reduce your operational stress so that you can focus on what you do best. The TourGenie Travel Management System is a new cloud based that you can use from anytime and anywhere. Simply login and get started. Using it, you can  Create, Customise, Save and Share itineraries, enquiries and manage them in a breeze. Higher conversion ratios and profitability are the result!