There are a lot of things that a restaurateur needs to think about when it comes to running a successful eatery. Food, naturally, is one of those things at the top of the list but there is another aspect that you need to be sure to handle right along with it, and that is the customer service
You will need to understand that just having good food isn’t going to be enough to bring customers back to your establishment. You will need to make sure that your customer service is top notch and always at the ready to make your clientele feel good.
You might find it interesting to know that when people are happy with their experience in a restaurant they are likely to tell their friends about it. The same holds true when someone is unhappy with the service they get; only they will give their friends and family much more detail about all the things they did not like about their experience. Making these people happy means that you could end up with more business from their family and friends and, of course, they will return as well, and that is what makes the restaurant money.
You will need to make sure that your service personnel are trained in order to make sure that your clientele remains happy and spends money. They should be able to multitask efficiently so that your customers do not have to wait too long for their food or drinks, too. Even though there are times when things will not go right all the time, your service personnel should be able to keep your customers informed of the progress of their meals. In this way, they aren’t left out in the dark wondering where their food is and when it might show up at their table.
Your hosts and hostesses should also be trained to handle customers in a friendly manner. Nothing is worse than walking into a restaurant and having to wait or hunt down someone to take you to your seat. Your host staff should be on the ball and very friendly.
In fact, your staff should be as friendly as humanly possible and understand that the most important person is the one ordering from the menu. If your staff can manage to handle all of this, then there is no reason why your restaurant shouldn’t be bringing in all kinds of money and end up being the talk of the town in no time at all.
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Restaurant blog - Read more about maintenance for restaurant equipment and waiters training.
Written by Jay Sanders
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