Terms & Conditions

Payment Terms:

  1. Initial Deposit: Any confirmation is subject to an advance deposit receipt of 50 % of the total tour cost.
  2. Balance 50% amount has to be paid immediately after we process the booking and confirmation mail is sent to you.
  3. Payment Modes: Payment can be remitted through Bank transfer or Cheque (subject to realization)
      Bank Details:
    1. Name of Account / Beneficiary Name : TOURGENIE
    2. Account No. : 50381870057
    3. Name of Bank : Allahabad Bank
    4. Branch : Gangtok, Metro Point -737101
    5. IFS Code : ALLA0212068
    6. AADCH8761K

Amendments

  1. Amendment in services: Amendment is subject to availability of related hotels / services and can only be done before the reconfirmation (07 days prior to the date of arrival), Amendments cannot be made within 7 days of the date of travel.
  2. Amendment in Date: Travel date can be rescheduled maximum up to 30 days, from the initial date of arrival and rates or price confirmed is subject to change as it’s based on the prevailing rates and might increase due to currency fluctuation increase in the cost of fuel charges, change in any related tax structure, sudden change in hotels tariff or increase in transport cost.
  3. Any amendment in date of travel beyond 30 days will be considered as cancelled and Amendments cannot be made within 7 days of the date of travel.
  4. Amendment in Pax: In case of reduction in the number of passengers, the cost will be increased as per our tariff and the supplement for the same has to be added along with the final payment. In such cases, please note that the advance deposit for the passengers not travelling cannot be adjusted or redeemed.

Cancellation

  1. 30 days prior to date of travel 10% of total service cost.
  2. 30 to 15 days before date of travel 50% of the total service cost.
  3. 15 days to date of Arrival 100% of the of the total service cost.
  • Cancellation Refund will be processed within 15 days from the date of cancellation and will be refund to you only by online mode. If online mode does not work then cancellation amount will be sent to you by A/c Payee at par cheque.
  • will be paid to the agent through whom the guest has booked.
  • The above booking and cancellation policy is applicable in Sikkim & Darjeeling region only. For other states & Bhutan - cancellation within 30 days will attract the full charge in the peak season.

Child Policy

  • Children above 10+ years will be charged 100% as per Adult Rate (EPSR).
  • Children of 5+ to 10 sharing parent’s room will be charged as per Child with Bed or Child No Bed.
  • Children below 5 years Complimentary.
  • (Hotels are quite strict with the child policy. Hence please carry the age proof so that it can be produced when asked for)

General Terms & Conditions for North East India Tourism Operations

  • Check in time of hotels in this region varies from 12.00 noon to 2.00 pm & Check out time of hotels mentioned is 11.00 am to 12:00 noon.
  • In most of the hotels in the region unmarried couples are not allowed, if this is the case please inform well in advance for selection of the hotels or arranging for single supplementary accommodation.
  • The vehicle used will be exclusive for that group but will not be at disposal. It will be as per contract & will change sector wise.
  • As the vehicles are less in number the make model and specifications of the vehicles used cannot be provided beforehand. Details would be made available only 7 days prior to departure dates.
  • The area (Hill) is comparatively backward but rich in nature and the facilities available cannot be matched to those available in the plains and other developed destination. Please be informed about this.
  • As the area is underdeveloped it is quite obvious that the constructions of the hotels are unplanned. This further means that almost all the good hotels are in the city centers. These hotels may have the view of the building in the front, beside or behind them. As the services are very poor in the area, we have made our hotel selection on the basis of SERVICES provided and not as RATED BY TOURISM ASSOCIATIONS.
  • We do not have star category hotels in our area. So we have termed ‘The Area Hotel’ as LUXURY, which is closed to a Three Star Hotels, ‘The Area’s Second Best Hotel’ as DELUXE, which is closed to a Two Star Hotels and ‘The Area’s Hotel’ as STANDARD, which is closed to a One Star Hotels.
  • Also it is to be noted that there is a vehicle - parking problem in the whole area. Most of the areas are restricted to entry of vehicle & specific time is allotted for entries. Guests are requested to follow the time strictly as given to them. In case of delays the vehicle will have to leave the hotel area without the guest & parked in designated parking area. In such case the guest will have to arrange / bear transit in a Local Taxi FOR WHICH THE COST WILL HAVE TO BE BORNE BY THE GUEST & WILL BE COLLECTED DIRECTLY.
  • It is mandatory for visitors to sign an indemnity bond for all tours more so in case one is taking adventure trip or visiting north Sikkim, Arunachal Pradesh, Protected areas in entire North East India.
  • In the area (almost all) the hotels do not have a lift facility & in all the hotels the guest will have to climb stairs. In case of guest having problem with blood pressure, knee & heart or if they cannot climb the higher floors, will have to intimate to us during the time of booking so that we can block, rooms at the lowest floor of the hotel enabling the guest to climbing the minimum number of stairs possible.
  • Tours to Gurudongma, Lachen & Lachung in North Sikkim, Nathula in East Sikkim, Tawang in Arunachal Pradesh are not recommended for guests who have Heart /Asthma and Knee stress/ problem. TourGenie would not be responsible in any way if information of this nature is not provided or suppressed.
  • In a hilly area scarcity of water is a huge problem. Everybody buys water for their day – to - day living. Guests are requested to cope up with such problem faced during the tour. To overcome this problem certain hotels have fixed time of supplying hot & cold water.
  • It is to be noted that incase, the guest is arriving by train in the late evening / night & are departing early morning, it is mandatory for them to spend a night in Siliguri/ Guwahati. In such situation of late arrival & early departure, if the client does not having a booking, then the client will have to wait at the Waiting Room at the station. Our Representative will be meeting the guest at 0600 hrs. This has been planed keeping the security in mind.
  • Sikkim, Darjeeling, Meghalaya & Arunachal Pradesh are a hilly area & sudden change is weather is a regular happening. It is advisable that light woolen clothing should be carried always. In winters it is advisable to carry heavy woolen along with an umbrella or a Rain Coat.
  • Landslide is a common happening in hilly area. Expenses incurred for diversion, due to this or any other reasons will be collected directly as per actual.
  • Room heaters, water boilers may not work in all places due to voltage fluctuations.
  • In this region there are no relevance between the distance and time travelling as it depends upon the conditions of roads and congestion of traffic.
  • Mobile services may not be active in all destinations. Pre-paid roaming and International roaming connection does not work in those regions.
  • Credit Cards / Traveler’s cheque are not freely accepted in this region except for major town like Gangtok, Darjeeling, Guwahati, & Shillong.
  • Every effort will be made to maintain the itinerary, in view of local strikes, landslide etc., which are beyond our control all schedule and itineraries are subject to last moment changes and any additional cost, will be borne by the guests directly.
  • For comfortable journey we advise carry limited luggage.
  • Our vehicles are not allowed for PTSo lake and Madhuri lake visits at Tawang, hence, guests have to hire local vehicle and our driver will assist the guests, but please note that we or our driver have no control for the same. Additional cost of hiring vehicle at Tawang: Between Rs.4500/- and Rs.5500/- (depending on the places of visit, excluding visit to Bumla Border (India-China border).
  • As per Honorable Supreme Court circulation no tourist vehicle are allowed to use luggage carrier on their roof specifically for Arunachal Pradesh.
  • Permits are required to visit Arunachal Pradesh, certain areas in Sikkim, Manipur and Nagaland. These permits are subject to availability, on the travel dates, and may be cancelled by Concerned State Governments with or without assigning any valid reason. TourGenie will not be held responsible for cancellation / non availability of these travel permits in any way.

Entry formalities for Sikkim

  • Entry formalities - Foreign nationals need to obtain Inner Line permit (ILP) to visit Sikkim. This is issued by all Indian Missions abroad, Tourism offices, New Delhi, Sikkim Tourism Office, Kolkata and Sikkim Tourist Office, Siliguri on the basis of an Indian visaThis permit can be arranged by us in advance and we need the following documents - photocopies of passport, Indian visa and 03 copies of passport photos.
  • If you are a national of Pakistan, China, Maynmar or Bangladesh, then it gets a little more difficult to enter Sikkim. You must get a written approval from Ministry of Home Affairs, Government of India, New Delhi before the Restricted Area Permit can be issued.
  • There are other restrictions for all including Indians for few specific places in Sikkim. Certain areas like Tsomgo Lake, Dzongri etc are defined as Protected Areas and have special army deployment. Both foreigners and Indians require a separate permit known as Protected Area Permit (PAP) to visit such places. But few protected border areas like Nathula are not accessible to foreigners at all, while Indians can still visit with the Protected Area Permit.
  • All foreigners should travel in a group of two or more in protected areas wherever allowed. Solo foreigners are not permitted in such areas. Additionally foreigners should apply through tour operators who are registered with Sikkim Tourism Department.
  • You will need to carry a Photo ID proof like passport, voter's ID card, driving license etc. Note that PAN card is not accepted.

Entry formalities for Arunachal Pradesh

  • As Arunachal Pradesh falls under restricted area, official permission is required to enter the state. There are two kinds of official permits prescribed by Government for entering into any area within Arunachal Pradesh. They are,
    • Inner Line Permit (ILP) and
    • Protected Area Permit (PAP).
  • The Inner Line Permits are required by Indians other than natives of Arunachal Pradesh for entering into any place in Arunachal Pradesh. The ILPs are issued by the Issuing authorities of Government of Arunachal Pradesh with offices at Delhi, Kolkata, Tezpur, Guwahati, Shillong, Dibrugarh, Lakhimpur and Jorhat.
  • All the foreigners are required have the Protection Area Permit or PAP for entering into Arunachal Pradesh. They can obtain the Protected Area Permit from, All Indian Missions abroad, All Foreigners Regional Registration Officers (FRRO) at Delhi, Mumbai, Kolkata, Chief Immigration Officer, Chennai, Home Ministry, Govt. of India and Home Commissioner, Govt. of Arunachal Pradesh, Itanagar.
  • Any Domestic tourist coming to Arunachal Pradesh has to obtain an Inner Line Permit. The Permit is granted as a routine for the tourists and so it should not deter any tourist from coming to Arunachal Pradesh. The Inner Line Permit can be obtained from any of the places given below.
  • All Indian Nationals require Inner Line Permit to visit Mizoram, Nagaland, and Arunachal Pradesh. To procure ILP permit we require Address Proof, Identity proof issued by Govt. of India (Not accepted doc is PAN card), child birth certificate or School Identity card and 03 copies of Passport size photographs of every person. It takes 03-04 official days to process the permit; all photocopy documents need to self attested.

Entry Formalities for Bhutan

    Indian Travelers in Bhutan
  • Indian nationals are allowed to travel on their own in Bhutan, with or without the services of a tour operator. If they choose to liaise with an operator, they are currently charged a minimum daily fee of US$135 per person (US$175 for teams of three people or less).
  • Indians don't require a visa to enter Bhutan, and are given a seven-day entry-cum-stay permit at the immigration offices upon presentation of a passport or government-issued ID such as a voter's registration card. This permit allows travel only within Phuentsholing, Thimphu and Paro, and can be extended at the Immigration Office in Thimphu for successive periods of three weeks each. Bring at least one passport photo. One can also request a route permit here to travel beyond the three above-mentioned towns.
  • If you are driving yourself, you will need a route permit from the Royal Safety Transport Authority (RSTA) at the bus station at Phuentsholing.
  • Indians without stay permits can wander freely in Phuentsholing and go five kilometers into Bhutan during the day, but must return to India before 10pm.
  • In case one is flying in from another country the pass port is a must for Indian Nationals.
  • Restricted-Area Permits: All of Bhutan outside of the Paro and Thimphu valleys is classified as a restricted area. Tour operators obtain a 'road permit' for the places on your itinerary, and this permit is checked and endorsed by the police at immigration checkpoints strategically located at important road junctions.
  • The tour operator must return the permit to the government at the completion of the tour, and it is scrutinized for major deviations from the authorized program. In general you won't be aware that any of this is going on in the background.
  • There are immigration checkpoints in Hongtsho (east of Thimphu), Chhukha (between Thimphu and Phuentsholing), Rinchending (above Phuentsholing), Wangdue Phodrang, Chazam (near Trashigang), Wamrong (between Trashigang and Samdrup Jongkhar) and in Samdrup Jongkhar. All are open from 5am to 9pm daily.
  • International visitors in Bhutan
  • With the exception of visitors from India, Bangladesh and Maldives, all other visitors to Bhutan need a visa.
  • Indian, Bangladeshis and Maldivian nationals can obtain a visa at the port of entry on producing a valid passport with a minimum of 6 month validity (Indian nationals may also use their Voters Identity Card (VIC).
  • International visitors are not allowed to travel on their own in Bhutan, or without the services of a tour operator.
  • The minimum daily package for tourists travelling in a group of 3 persons or more is as follows:
    • USD $200 per person per night for the months of January, February, June, July, August, and December.
    • USD $250 per person per night for the months of March, April, May, September, October, and November.
  • All other tourists must obtain a visa clearance prior to travel to Bhutan. Visas are processed through an online system by your licensed Bhutanese tour operator, directly or through a foreign travel agent.
  • You are required to send the photo-page of your passport to your tour operator who will then apply for your visa. The visa will be processed by the Tourism Council of Bhutan (TCB) once the full payment of your holiday (including a USD $40 visa fee) has been wire transferred and received in the TCB bank account. Once received the visa clearance will be processed within 72 working hours.
  • The minimum daily package covers the following services.
  • A minimum of 3 star accommodation (4 & 5 star may require an additional premium).
    • All meals
    • A licensed Bhutanese tour guide for the extent of your stay
    • All internal transport (excluding internal flights)
    • Camping equipment and haulage for trekking tours
    • All internal taxes and charges
    • A sustainable development fee of $65. This sustainable development fee goes towards free education, free healthcare, poverty alleviation, along with the building of infrastructure.

Permits to Enter Monasteries / Temples in Bhutan

  • During times when there aren't festivals, tourists are allowed to visit the courtyards of dzongs and, where feasible, the tshokhang (assembly hall) and one designated lhakhang in each dzong, but only when accompanied by a licensed Bhutanese guide. This provision is subject to certain restrictions, including visiting hours, dress standards and other rules that vary by district.
  • The Tourism Council of Bhutan has a small list of places tourists cannot visit, with the assumption that all other places can be visited. You can generally visit any lhakhang that is private or village run. Dzongs are open to all during the time of a tsechu, when you may visit the courtyard, but not the lhakhangs. Your tour company will deal with all the necessary paperwork, so let them know in advance if there are specific goembas or monasteries you wish to visit.
  • If you are a practicing Buddhist, you may apply for a permit to visit certain dzongs and religious institutions usually off-limits. The credibility of your application will be enhanced if you include a letter of reference from a recognized Buddhist organization in your home country.

Should you require any further information on any of the above tour plans/ Itineraries or clarifications, customization please write to us or call us, which we assure you will be promptly attended.


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